About us

 

Welcome to KenCall


KenCall is Kenya’s first and most successful contact centre

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.

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History

We pioneered contact centre services in Kenya and haven’t looked back since Nicholas Nesbitt, a paragon of business in Kenya, co-founded KenCall in 2005.As the first global contact centre in Kenya the company grew quickly benefiting from Kenya’s large educated labour pool….

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Quality Assurance

KenCall’s Quality Assurance Programme is tailored to each client’s requirements at the start of the client engagement. The QA team records the calls or transactions between the KenCall agents and the customers and provides almost instant feedback to the agents.

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Leadership team

A company led by global business people with the highest levels of experience.

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People

We have over 600 full time employees and over 80% of them are graduate.Over 70% female staff.

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Harvard Business School

Harvard Business School’s International Entrepreneurship MBA programme developed a 2nd year MBA educational case study profiling KenCall’s rise to success against all odds.

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Nairobi Kenya 07/2007 La sede operativa della Kencall, la piu' importante societa' di call center internazionale keniana.