Kencall EPZ

KenCall EPZ is a leading BPO (Business Process Outsource) in East and Central Africa. We have been in operation since 2005 handling high profile clients in East Africa and abroad. It delivers multichannel contact services for brand leaders. Our management team has a vast international and domestic experience in call center operations.

Level 1 Tech Support

“KenCall also recognizes the importance of intimately understanding client businesses”

The nature of technical enquiries requires a special type of representative with a high level of subject knowledge and deep understanding of client businesses. Representatives are often required to deal with irate and non-technically proficient customers and come up with a satisfactory resolution every time. KenCall's graduate-level staff provides bright, calm and polite voice on the line to aid and appease even the toughest customer. The high-level of education across KenCall and its Microsoft/Cisco certification means staff can deal easily with technical enquiries and seamlessly pass on those queries that require a higher-level of assistance.

Leader In BPO

KenCall is East Africa’s first and largest international call centre/BPO outsourcing company.  We focus on outsourcing customer service, sales and client management on behalf of clients in the US, UK and East Africa.

Call Centre Services

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

who we help

  • Marketing
  • Sales
  • Analytics
  • Customer Care
  • Information Technology

Our Clients

Refugees United
Sick Holiday
Dt Dobie
Unga Limited
Integrat Limited
Government of Kenya