Kencall - Kenya's most successful contact centre

Africa vies for outsourcing jobs

04.11.10 | Download pdf | read more |

Africa vies for outsourcing jobs
November 4, 2010

David McKenzie of Marketplace Africa, CNN speaks to Nicholas Nesbitt CEO of KenCall on how KenCall has thrived in the Outsourcing market in Africa.

Top 10 tips for exceeding customer expectations

26.10.10 | Download pdf | read more |

Top 10 tips for exceeding customer expectations
October 26, 2010

Surprising a customer by exceeding their expectation is a great way to make sure they’ll be back in the future. Read on for ten tips on how call centre staff can go that extra mile..

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