Kencall - Kenya's most successful contact centre

Data protection law to boost outsourcing firms

02.03.10 | Download pdf | read more |

Data protection law to boost outsourcing firms
March 1 2010

The drive by business process outsourcing firms to capture clients in the financial sector could get a boost from a policy change expected to come into force soon.

Meeting the Challenges of Engaging With Donors On-Line

01.02.10 | Download pdf | read more |

Meeting the Challenges of Engaging With Donors On-Line
Nik Nesbitt, CEO of KenCall, argues that charities need to commit to better on-line engagement, which includes a proper focus on monitoring and responding to donor requirements.read more....

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