Kencall - Kenya's most successful contact centre

Why outsourcing CRM can boost customer relationships

13.09.10 | Download pdf | read more |

Why outsourcing CRM can boost customer relationships
September 13, 2010

Have you ever wondered how your business could benefit from outsourcing? According to recent statistics released by analyst group Gartner, the number of European organisations planning to increase their use of outsourcing services is set to increase by as much as 53 percent in 2010.

Mobile price wars spell boon for outsourcing firms

26.08.10 | Download pdf | read more |

Mobile price wars spell boon for outsourcing firms
August 26 2010

The business process outsourcing (BPO) sector is seeing growth in the domestic market, driven by the massive drop in call tariffs as telecoms firms engage in price wars.

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