Kencall - Kenya's most successful contact centre

KenCall leads call centre charge

03.12.09 | Download pdf | read more |

KenCall leads call centre charge
December 3 2009
Kenya, like many other African countries, is looking to the outsourcing and call centre industry as a strategy to diversify the economy away from its traditional revenue earners. KenCall, the pioneer contact centre in East Africa has accepted the challenge.

US tax move sets new pace for outsourcing jobs growth

17.11.09 | Download pdf | read more |

US tax move sets new pace for outsourcing jobs growth
November 10 2009
The US government’s plan to withdraw tax breaks for American companies that export jobs is forcing Kenya’s budding outsourcing industry into the unchartered waters of mergers and acquisitions that could change the shape of the business in the next decade.

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