Wednesday 11th August 2010

Poor working conditions in Business Process Outsourcing firms threatens the survival and profitability of the sector globally, a new survey shows.
This new development is putting to question Kenya’s hope of becoming a call centre hub.
The International Labour Organisation (ILO) says workers in BPOs are exposed to heavy workloads, high performance targets and tight rules, lowering their output and raising staff turnover.
“The story is different in Kenya where working conditions are attractive, largely because employees are enlightened about their rights, labour laws are tight and the management style is more friendly, ” said Nick Nesbitt, the chief executive officer at KenCall Limited, a BPO firm.

Article by Mwaura Kimani For Business Daily

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