The nature of technical enquiries requires a special type of representative with a high level of subject knowledge and deep understanding of client businesses. Representatives are often required to deal with angry and non-technically proficient customers and come up with a satisfactory resolution every time.

KenCall’s degree-level staff provide the competent, calm and polite voice on the line to aid and appease even the toughest customer. KenCall’s technical support representatives’ are certified on Cisco, Microsoft and other leading technology providers’ products meaning they can deal easily with level 1 technical enquiries. KenCall also recognises the importance of intimately understanding your business, your technology offerings and your brand image and ensuring that every technical support resolution interaction happens flawlessly and accurately.