U.S. : +1 (917) 677 1350
U.K. : +44 (203) 026 1005
KENYA. : +254 20 660 2000
On the 19th of October 2010 saw KenCall and Paynet, Kenya announce a strategic partnership. The announcement was done by Nicholas Nesbitt CEO – KenCall and Bernard Mathewman CEO – Paynet Kenya at the Paynet offices in Nairobi Kenya. The two companies have come together to bring the best of the best and create a powerful partnership that will benefit the end users. The event was attended by representatives from both companies and several media houses.
Paynet has been providing financial services to financial institutions since 2003 and some of the services include ATM and card processing and also handling the Pesa Point ATM services. Paynet is a processor of financial transactions for bulk of the financial institutions locally. The strategic partnership will enable financial companies to manage customers from end to end as Paynet handle the integrated back office and KenCall has extensive experience in handling the front end of the business.
KenCall has been providing contact centre business for the last five years and it has taken the expertise and training learnt particularly from international clients and applied it locally. The processes and attention to detail, security and customer service is what it’s bringing to the partnership with Paynet.
Bernard said: “We used KenCall recently and we were astounded at how quickly their turnaround time is on market research. We had questions to ask our customers and they undertook this and got feedback from the customers in real time about their sentiments of the products and services offered and how we could design efficient products and services for them.” He added that from the market survey conducted, they we were able to determine how to improve sales in the various target areas.
Both organizations are Kenyan based and have been recognized internationally and won global awards due to the quality services they offer. The strategic partnership will help bring about intelligent decisions mostly to financial institutions to try and help them build products and services that are relevant to their customers.
“I am very proud to establish the partnership with Paynet as this will expand the services dramatically for both parties whereby KenCall has the capability to conduct target market research and Paynet can deliver customized services.” Nicholas said.
He added: “The main idea of contact centres is to help our clients achieve their goals and this is different in different countries. A contact centre like KenCall uses different modes for this like telephones, emails and now social media e.g. twitter. The strategic partnership with Paynet means that both companies will be tapping into the Knowledge Process Outsourcing (KPO)".
Read more Business Daily by Mark Okuttah
Nicholas Nesbitt, Chief Executive and founder of KenCall represented KenCall at the CxO breakfast held in Nairobi on the 30th September 2010. Nik was the moderator of this prestigious event which was attended by well over 50 top CxO’s from Nairobi and leading ICT players in the industry. The keynote of the breakfast was “Driving the Networked Economy in Kenya” and this was presented by Howard Charney, Senior Vice President of Cisco in the office of the Chairman. Mr. Charney who was the founder of 3Com and Grand Junction Networks and widely known as the founder of Ethernet explored the potential of the networked economy to address challenges such as sustainability, productivity and access to critical services. He also discussed how broadband internet and increasingly smart networked devices and technologies can transform education, healthcare, energy, corporate competitive edge, cost efficiency and other vital parts of the economy in Kenya and around the world.
CxOs will benefit from Mr. Charney’s insights on how to change business through the internet and technology, understand how new business models are enabled through the internet and how technology can help organizations increase their efficiency and profitability.
KenCall hosted Her Excellency, Dr. Judith Rodin at a prestigious event held at its offices on the 31st August 2010. The event was attend by various key decision makers of various countries and the public sector, amongst them being Dr. Bitange Ndemo, PS – Ministry of Information and Communications Technology, Mohamed Wamwachi, PS – Ministry of Forestry and Wildlife, Fiona Smith, mAgri Director – GSMA Development Fund. Dr Rodin was visiting KenCall to gain more knowledge about the Kenya Farmer Helpline – ‘mKilimo’. Nicholas Nesbitt, Chief Executive and founder of KenCall welcomed Dr. Rodin at the call center while an agricultural expert presented her with a beautiful arrangement of fresh produce as a bouquet. She was very pleased with this gift as it was a first for her! Nik took her on a tour of the call centre starting off with the operational floor where he highlighted the infrastructure improvement of the undersea cables and the recent telecommunications comeptition making operations significantly cheaper and more reliable and efficient. Dr. Rodin was then introduced to some of the staff that KenCall has had a positive impact on through their current employment while Nik explained the various key measures that have been put in place to ensure that KenCall is successful as it is. |
 |
Subsequent to this, Dr. Rodin and Nicholas proceeded to the conference room where the other partners were awaiting (Grameen, OTF Rwanda, COMESA… etc) for a presentation of how mKilimo functions. Two farmers also described their experience to Dr. Rodin on how they benefited from the farmer telephony service and how it has made a positive impact on their farming practices; from the advice they received from the in house agriculture experts. The event came to a conclusion with a comment from Dr. Judith Rodin commending all the various key stakeholders for the good work they were putting into the project.
