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Nicholas Nesbitt, CEO of KenCall is back in the United Kingdom meeting with some of the country’s largest companies across our key vertical sectors of telecommunication, financial services and the public sector amongst others. The main aim is to build business partnerships and create awareness about outsourcing in Kenya and East Africa.
While in the UK KenCall has also collaborated with sourcingfocus.com, the outsourcing industry portal, to host its first ever editorial roundtable event. This is a one of a kind event where various business executives and key opinion leaders come together to discuss the issues currently facing the sourcing industry. KenCall shall be leading the discussion on social media and the impact it has on customer care.
Nicholas Nesbitt, CEO and Founder of KenCall Ltd was appointed a member of “The BPO/ITES Industry Working Group” formed and gazetted on 18th December 2009, by the Prime Minister for a term of three years.
The role of the BPO/ITES industry working group will be to advise the Prime Minister on all matters pertaining to BPO/ITES in Kenya. It will be the supreme body that will coordinate and streamline the activities of all ministries and government agencies that be shall be utilizing BPO/ITES services. They will ensure that the sectors are achieving and delivering the objectives towards vision 2030
http://www.kencall.com/BPO-appointments.pdf
| On Saturday 5th December 2009, KenCall was honored to host prominent officials from the World Bank amongst them being Senior Vice President and Chief Economist, Dr. Justin Lin. They undertook a tour of the call centre, were given a presentation and discussed the Kenyan economy – the BPO and contact centre and other industries. Additionally they discussed the opportunities in Kenya that are yet to be tapped, how entrepreneurs can get into the niche market, the challenges that are faced and the possible ways of overcoming the challenges. Read more blogs.worldbank.org |
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