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Welcome to kenCall ~ The First Call for Outsourcing!

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. KenCall offers unrivalled experience in: Customer care,Telesales, Technical support, customer acquisition, web chat services, BPO.



Our Itineraries

  • Business Process Outsourcing
  • Customer Service
  • Call center services
  • Call center setup
  • Market Research
  • Web & Software Development
  • IT Support Outsourcing
  • Pre-sales  & Post_sales Services
  • Reports Analysis
  • Reports Analysis
  • HR Training
  • Social media management

Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services. Its quality assurance processes and intensive training ensures its services meet and exceed client expectations.

Our History

We pride ourselves as the pioneers of contact centre services in Kenya. Kencall was founded by Nick Nesbit in 2005 as the first global contact centre in Kenya.
The competitive landscape has since intensified within the call centre space, but KenCall has consistently stood out ahead of the rest delivering the highest level of outsourcing support.

Our people

We have a highly committed workforce. Within KenCall’s staff can be found graduates in sciences, humanities and sports, and many more high-level subjects, giving clients access to unrivalled skill sets and technical knowledge.

Quality Assurance

KenCall’s Quality Assurance Programme is tailored to each client’s requirements at the start of the client engagement. The QA team records the calls or transactions between the KenCall agents and the customers and provides almost instant feedback to the agents.