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Our services

CUSTOMER SERVICE

Customer service is an integral part of our job and it is not an extension of it .

CALL CENTER SERVICES

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

MARKET RESEARCH

A full-service research offering a comprehensive range of information gathering and analysis capabilities

WEB DEVELOPMENT

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IT SUPPORT

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REPORT ANALYSIS

KenCall is great place to outsource research & analysis reporting services.

DATA ENTRY

Accurate and organized data is the key to accelerating your business growth.

DATA MANAGEMENT

Managing, cleaning and entering new data requires a high level of accuracy and attention to detail.

call-center
DOWNLOAD BROCHURE

KenCall Services

Download our brochure for indepth understanding on the services we offer


Other Services


Sales

Communicating your value proposition to potential customers in a clear and convincing manner and following a deliberate sales process is vital to supporting your brand and growing your business. Getting the potential customer on the line is typically the first hurdle, but is only one step of many more to come.

KenCall’s highly motivated and well-trained sales teams are able to deal effectively and quickly with all nature of sales enquiries. They have vast experience in up-selling and cross-selling and have won awards globally for their ability to improve our clients sales productivity globally while ensuring the sales are of high quality. In addition, KenCall has extensive skills in maintaining client’s customers and reducing customers

Customer Information

Managing a complete customer relationship can no longer be done using just phone and email communication. Customers are talking about and looking for information about companies in more locations, using more methods, than ever.

Through social networking, forums, instant messaging, blogs, videos and more, customers are contributing to and learning about your company through your evolving online presence. Companies that want to provide a complete customer experience need to engage on all plains. KenCall is at the forefront of complete customer relationship management. Its technology and highest level of written English, allows it to engage with and provide information on customer problems and questions wherever and whenever they occur.

Billing

Billing customers is a notoriously contentious area. No matter how well automated a company’s processes are, mistakes inevitably occur.

Dealing with customer enquiries, complaints and queries on accounts must be managed with care and precision to maintain reputation and easily avoid customer loss. KenCall’s representatives work politely and skillfully to ensure inbound billing enquiries are dealt with effectively. Extensive, high-level training ensures representatives are equipped to provide all information that may be required, rectify problems and resolve issues in the most amicable, professional manner.

Social Media management

Using social media management solutions enables an organization to manage outbound and incoming online interactions along with other businesses marketing activities in a more efficient manner. They streamline and consolidate how an organization listens to and participates in relevant conversations in the different places they are taking place e.g. blogs, social networks like Twitter, Facebook, and LinkedIn. They also help to easily monitor what people are saying about your business, and by automating the process of delivering your outgoing messages through multiple social media outlets simultaneously, help you to amplify your social media presence across several social networking sites. KenCall has personnel fully dedicated to social media management.